2020-2021 College Catalog 
    
    Sep 20, 2020  
2020-2021 College Catalog
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HMGT 202 - Hotel Operations Management


Credit(s): 3
Contact Hours: 3

This course presents a systematic approach to front office procedures by detailing the flow of business through a hotel property, from the reservations process to account settlement, housekeeping and security. Students will demonstrate their knowledge and management skills in the delivery of high quality customer service, front desk profitability, and e-commerce impact on hotel operations.



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